Note: We accept FIAT funds deposits onto your account via most widely accepted Credit cards and Debit cards issued by banks that currently reside on our supported countries list.

Processing of Credit and Debit card deposits into your account take place immediately and will be reflective in your exchange account wallet straight away. The fees levied on deposits cover our transaction charges and admin fees, should you have any questions regarding Credit and Debit card fees please contact our customer success team for further information.

* (PT) indicates maximum FIAT currency deposits permitted per transaction into your account on the platform. We do offer the ability to deposit higher amounts into your exchange amount, to request raising the daily deposit limits of FIAT currency on your account kindly contact our customer success team who will be happy to assist.

Considerations

• Once the deposit funds are received into our business bank account and the payments processing team have confirmed the same, the funds will then be credited immediately to your trading account and you will be notified via email as to the same.
• The funds credited via bank transfer to our account will be received with interbank processing fees removed (consult your bank on money transfer fee schedules) and our platform deposit fees, see above table for more details.
• Processing Bank Transfers where deposits are sent by Electronic Money Institutions (EMI) like Transferwise, Revolut, Skrill (Full list here) to our institutional Bank account can sometimes be problematic due to the way that Banks accept or decline funds sent from an EMI account. Bank’s acceptance of funds sent from an EMI can vary around the world from country to country and is out of our control.
• Should your funds sent through Bank transfer not hit our account within the periods listed below (See Deposit Processing table), please send a request to our customer success team with a clear screenshot of the transfer details and we will check our account immediately, if we see the funds have arrived they will be credited to your account instantly in the FIAT currency type you sent the funds to our Bank account in.
• Should your funds not be deposited via Bank Transfer within the period listed below into our business account and credited to your trading account, and you have also followed up with our customer support team and they have confirmed the same, then you should contact the Bank or sending institution to locate the funds. In most cases the sending institution or Bank will credit back the original funds into your account. Unfortunately, this is out of our control to assist with and is a problem that lies with the sending institution or Bank and not with the receiving business bank account.

Note: There is a minimum requirement for each Crypto Currency deposit, and most Cryptocurrencies are free to deposit on our platform into your exchange wallet. Be aware that if a deposit is below the required minimum, the funds will not be credited to your account and can result in a loss of those Crypto funds sent.

The deposit time of each Cryptocurrency on to our platform can vary dependent on the type of Blockchain used by that token and to avoid the risks of double spending, funds aren’t credited to your account until a certain number of confirmations have taken place on that Blockchain. This is outside of CryptoSouk’s control.

If you become and ‘Elite Trader’ and submit source of Funds, complete a Due Diligence questionnaire, and become Chainlysis wallet compliant then there are no limits on Crypto Currency deposits. See verification table below.

* Depositing Crypto Currency on our platform is FREE of charge, however do note that you will incure Blockchain processing fees when you transfer from your non-associated CryptoSouk wallet to your exchange wallet. These fees vary depending on the Blockchain that the Crypto Currency you are transferring employs. If you are transferring Crypto Currency from another exchange to CryptoSouk they may also charge you an additional fee for withdrawal.

Note: Once you have initiated the bank transfer request withdrawal from us kindly allow up to 7 days for the requested funds to transfer to your account, in most cases the transfer is completed within 48 hours. This is usually in most cases due to the speed in which some banks undertake transfers. Banking holidays and weekends can also affect the speed of transfer. Processing speed of bank to bank transfers are out of our control.

Your bank may also charge you a bank transfer fee dependent on the currency you send and their fees which can vary depending on the bank that you use and the account type you hold. The transfer fee that your bank charges you will be reflective in the final amount you will receive.

* Indicates maximum FIAT currency Withdrawal permitted every 7-days from your account. We do offer the ability to withdraw higher amounts, to request raising the daily withdrawal limits of FIAT currency on your account kindly contact our customer success team.

Note: There is a minimum requirement for each Crypto Currency withdrawal, along with a flat fee to cover the transaction costs of moving the Crypto Currency out of your account.

The withdrawal time of each Cryptocurrency on to our platform can vary dependent on the type of Blockchain used by that token. Funds aren’t credited to your receiving wallet address until a certain number of confirmations have taken place on that Blockchain. This is outside of CryptoSouk’s control.

If you become and ‘Elite Trader’ and submit source of Funds, complete a Due Diligence questionnaire, and become Chainlysis wallet compliant then there are no limits on Crypto Currency withdrawals. See verification table below.

* Do note that you will incure Blockchain processing fees when you transfer from your non-associated CryptoSouk wallet to your exchange wallet. These fees vary depending on the Blockchain that the Crypto Currency you are transferring employs. If you are transferring Crypto Currency from another exchange to CryptoSouk they may also charge you an additional fee for withdrawal.

Maker fees are paid when you add liquidity to our order book by placing a limit order under the ticker price for buy and above the ticker price for sell.

Taker fees are paid when you remove liquidity from our order book by placing any order that is executed against an order of the order book.

Considerations:

• Fees are charged on a per-trade basis.
• If you’re not a frequent trader but you do big volume, consider our OTC service for a more cost-effective, personal experience.
• Fees are calculated as a percentage of the trade’s quote currency volume (by default). Certain pairs allow the fee to be calculated based on the trade’s base currency, which can be specified when ordering using the Fee Currency option.
• User fee volume levels are measured using the equivalent market value of the listed “Fee Volume Currency” at the time of the trade. Note that this currency may be different from the pair’s base or quote currency.
• User fee volume levels are measured and applicable for trades occurring in the last 30 days only.
• You can trade any fund amount in your trading account, however, do note that deposits and withdrawals are set on all accounts at $50,000 (The equivalent in Cryptocurrency) as mandatory for every 7 days. If you would like your Deposit and withdrawal limits increasing please contact our Customer Service Team.