Customer Support

CryptoSouk.io are looking to hire great Customer Support staff. This role is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.

Responsibilities

  • Handle high amounts of incoming emails
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Provide accurate, valid and comprehensive information
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers

Requirements

  • 1+ years’ experience of proven customer facing experience or experience as a customer service representative
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
  • Exceptional written communication skill and a good listener.
  • Ability to multi-task, prioritize, and control time effectively
  • Knowledge of the cryptocurrency/Blockchain field is a big plus
  • Multi-lingual capability is a big plus

What is in Store?

  • Do something meaningful: Be a part of the future of finance technology.
  • Fast moving, challenging and unique business problems.
  • International work environment and flat organisation.
  • Great career development opportunities in a growing company.
  • Possibility for relocation and international transfers’ mid-career.
  • Competitive salary.
  • Flexible working hours, Casual work attire.

Excited to work with us... but don’t see your position listed?

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Interested? Apply now!

Thank You

Your details have been successfully submitted. Please allow our team time to review your application, when we have undertaken our review we will get back to you with next steps.

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